Cliché as it is, as a business, you should always give your customer the benefit of the doubt. Otherwise, you might have a pissed off social media whore consumer on your hands, and you WILL get flamed...be it via blog, Facebook, Twitter...or all three if you're a complete douchebag to me.
Mind you, I don't expect impeccable customer service from a mall kiosk. However when I have defective merchandise, two receipts, and proof that the stuff you sold me is broken, I do expect the benefit of the doubt and not to be insulted by your employee. I don't give a shit if your return policy is 7 days, the item was purchased less than a month ago and does not show signs of abuse. The right thing to do is to work with the customer. Not to say "Nobody else has ever brought it back with problems, you did something to it, it's your fault and you're wrong". Do not then shuffle me off to the other kiosk halfway across the mall, to have your manager do the same shitty thing and then have the balls to try to sell me an inferior product as a replacement. Fuck you.
Now I'm not being racist, but both men operating these kiosks were of Arab descent. Do I think that maybe I was treated this way because they might have the sexist cultural belief that women are inferior? Yes, a little bit. Do not accuse me of intentionally breaking shit to scam a little money off you. Seriously, I have better things to do with my time, and buddy, I could crush your nutsack with a pair of heels, so don't think women are the inferior gender.
Do I feel guilty that when the guy told me to leave that I announced loudly to the people behind me that they sell garbage merchandise and don't bother wasting your money...and two of them turned around and left? Absolutely not. If you're going to insult my intelligence and accuse me of being stupid and doing something I didn't do, you can go piss up a flag pole as far as I'm concerned.
I have complained to their corporate Twitter account, filed a complaint with the BBB, and will likely email the Cellairis corporate office this weekend unless they try to resolve this via Twitter. Complaining on Twitter has gotten me results, and most companies worth a shit have someone monitoring their Twitter account for complaints to try to resolve them because they don't want word to spread that they're a shitty place to do business with. So far I have recieved nothing from Cellairis' Twitter account.
In the mean time, do yourself a favor...avoid both Cellairis kiosks in the Brass Mill Center in Waterbury, CT and everywhere else. Buy your phone accessories elsewhere. You'll get a better price and better service.